Terms & Conditions
Thank you for choosing to book with Latana Cheese. We look forward to welcome you to our operation. By making this booking you are entering an agreement with us. Please read our terms and conditions of booking below.
The price includes a talk on cheese, tour of the facilities and a cheese tasting consisting of a cheese starter, different cheeses preservatives and breads as a main and then a cheese as desert.
Booking Confirmation & Deposit:
Currently we do not ask for a deposit, but payment in full is required on arrival. Bookings by email are confirmed by email.
Cancellation of booking
By making your booking, our agreement is a legal contract and you agree to our terms and conditions.
Should your travel arrangements change you should inform us as soon as practicable to allow us to cancel all preparations.
Notice of cancellation of booking: providing we have at least 48 hours’ notice of cancellation no payments will be due. However, if you fail to notify us after this period, payment in full will become due.
If you need to cancel the booking due to adverse weather conditions or exceptional family circumstances, we are happy to transfer your booking to another date if at all possible should this be acceptable.
Payment should be made on arrival by either cash, credit or debit card. We do not accept all credit/debit cards so please ask if your card is acceptable. All credit card transactions are secure and no data collected is offered to third parties for any reason. All transactions comply to the relevant legal requirements at the time of the transaction.
Sorry, we do not allow pets inside the house or the factory under any circumstances.
Acceptance of Children
We welcome children of all ages.
Please make sure you arrive on time for your experience as to not run into adjacent bookings.
It is much appreciated if you will notify us of your estimated time of arrival (a telephone call on the day before or morning of arrival is fine).
We respectfully remind guests that Latana Cheese offers cheese for sale and cheese tasting and is NOT restaurant, therefore we do not serve any meals
In accordance with South African Law there is a no smoking policy in force at Latana Cheese.
Smoking in the garden is acceptable.
There is a fire alarm system in operation and if this is set off by guests smoking anywhere in the house and factory you will be asked to vacate the premises and forfeit any monies paid, this is non-negotiable.
Damages and Breakages
Please take care when visiting. You are responsible and liable for any breakages or damages which you cause to the facilities or its contents. We ask that you do report any incidents when they occur. We do not normally charge for minor breakages, but we may charge you for repair or making good if the damage or breakage is significant.
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.
Any data collected during the course of this booking will be stored on our computer(s). With your permission, we may from time to time contact you about promotions and offers. We will not share your details with any third party.